Responsible Social Gameplay
Effective date: August 29, 2026 · Version: 1.3
Nyric Games Inc. is committed to providing Luxi Prize as fun, fair, and responsible entertainment. This policy explains the tools and protections available to you and is incorporated into our Terms of Service.
1. Our Commitment
Luxi Prize is a free-to-play social game. We promote balanced play, protect minors, and provide tools to help you stay in control. Playing should always be entertaining — never a way to make money or escape problems.
2. Eligibility and Protection of Minors
The Services are strictly for users 18 years of age and older. We use age verification. If we find that an account belongs to someone under 18, we block it from placing plays and from redeeming prizes, and we delete the associated personal information. We encourage parents and guardians to use device-level parental controls.
3. Play-Management Tools
There are two routes to the same protections. Use whichever suits you.
In the app — you set it yourself. Open Responsible Play from the app menu and choose your break. It takes effect as soon as you confirm it; you do not need to contact us and you do not wait for a reply. This route offers:
- Cool-off (time-out): 24 hours, 7 days, or 30 days.
- Self-exclusion: 6 months, 1 year, or 5 years.
If the Responsible Play controls are not available on your account, use email instead — the same protections are available there.
By email — we set it for you. Write to support@luxiprize.com from the address on your account. We action requests within 5 business days and confirm by email. Email is the only route for a permanent self-exclusion, and it additionally offers a 72-hour cool-off:
- Cool-off (time-out): 24 hours, 72 hours, 7 days, or 30 days.
- Self-exclusion: 6 months, 1 year, 5 years, or permanently.
- Account closure: you can also close your account yourself where that option is available in the app; see Section 7 of the Terms of Service.
While a cool-off or self-exclusion is in force, we block your account from starting new plays, from making purchases, and from redeeming prizes, and we stop sending you promotional marketing. If you have asked to redeem prizes and we have not yet approved that request, we cancel it and return the Sweeps Coins to your balance. A redemption we have already approved for payment continues to completion — the restriction stops new activity, it does not recall a payment already under way.
A game you already have open on your device may keep running until you close it. Close the app, or reload the page, for the restriction to take effect on that game.
4. Self-Exclusion
When you self-exclude, we block your account from starting new plays, from making purchases, and from redeeming prizes for the chosen period (including the note in Section 3 about a game you already have open), stop promotional marketing to you, and decline any request to lift the exclusion before the period ends. A self-exclusion also applies if you close your account and open a new one using the same email address or phone number. Self-exclusion from Luxi Prize does not automatically apply to other services.
5. Marketing Opt-Out
You can opt out of marketing communications at any time via the unsubscribe link in emails, or by contacting us at support@luxiprize.com, independent of any play-management tool.
6. Recognizing Problem Play
Warning signs include spending more time or money than intended, chasing losses, playing to escape stress, or letting play interfere with work, relationships, or finances. If this sounds familiar, consider using the tools above or seeking support.
7. Where to Get Help
If you or someone you know needs support, confidential help is available:
- National Problem Gambling Helpline: call or text 1-800-522-4700 (24/7), or visit the National Council on Problem Gambling. You can also call or text 1-800-GAMBLER. Some states provide their own dedicated problem-gambling resources.
8. How to Reach Us
The in-app tools in Section 3 need no contact from you. For anything else in this policy — a permanent self-exclusion, account closure, or help of any kind — contact: support@luxiprize.com